Typically, a dentist office will file claims as needed for reimbursement. Have your dentist submit your claim on any American Dental Association (ADA) approved claim form, or you can download a dental claim form from CIGNA’s Web site. Check with your dental office to make sure you know what their policies and procedures are to handle claims.

How do I file a dental claim if my dentist has not filed it for me?

• Complete a separate dental claim form for each family member.
• Complete the patient and subscriber (employee) information on the dental claim form. You may need to use information from your ID card.
• The group number for the GuideStone dental plan is 3172000.
• Submit an itemized statement showing name of patient, types of service (ADA codes), date of service and dentist’s name and address.
• Keep a copy of each claim that you file.

Where do I send my dental claims?

CIGNA Healthcare
P.O. Box 188037
Chattanooga, TN 37422-8037

How long does it take to process a claim?

CIGNA will generally process your claim in about 15 working days after it is received if all necessary information is received.

Should I get a pre-determination of dental benefits?

If the cost of a proposed dental treatment plan exceeds $300, your dentist should submit the treatment plan to the address above for an estimate of benefits payable. The dentist will receive the estimate and should then provide you with a copy.

How can I find out if my claim has already been submitted?

You can access myCIGNA.com and check to see if your dentist has filed a claim. You can also call 1-800-CIGNA24 and select option 3 for dental. This will let you check eligibility.

What if my spouse has other dental coverage?

For charges incurred by your spouse, file the claim under the spouse’s plan and retain extra copies of each bill. Submit a copy of the explanation of benefits from your spouse’s plan to CIGNA along with a copy of the corresponding itemized bill and a claim form.

How do I get an additional dental plan identification card?

Members can print a copy of an ID card from myCIGNA.com.