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Resources for Group and Personal Plans

Thank you for choosing GuideStone. We are committed to bringing you medical, dental, disability and life plans that offer you value without compromising your values.

We also want to make managing the details of your plan as smooth as possible. That's why we've compiled all the resources you'll need into one easy-to-use tool kit.

Access Plan Documents

Understanding the details of your plan can help you make the most of your benefits. Those details, including Summaries of Benefits and Coverage, plan overviews, preventive care schedules and the plan booklets, are available at GuideStone.org/Summaries.

Find Answers

GuideStone makes it easy to find the answers to your employee benefit questions. Here are three places to go when you're looking for help.

1. Employer Access Portal

This is where your plan administrator manages the day-to-day functions of your account. You also have access to your plan documents and forms in the Resource section, as well as options to run reports from the data associated with your GuideStone insurance and retirement plans in the Reports section. Log into EAP.

2. Service Providers

If your question involves a claim, the GuideStone vendor who provides that service will have the information readily needed to answer your question. Contact them at the numbers below:

Service Provider Contact Information

Highmark BCBS (medical coverage)
Benefits Questions: 1-866-472-0924
Hospital or Facility Admissions: 1-800-452-8507
GuideStone Group Number for core PPO plans – CQM363
GuideStone Group Number for Medicare-coordinating plans – OBF363
ID Card, Group Number and Mobile Access Information

Teladoc (telemedicine provider)

Express Scripts (prescription drug coverage)
Member Services: 1-800-555-3432
GuideStone Group Number for core PPO plans – ABSBC01
GuideStone Group Number for Medicare-coordinating plans – ABSBC02
Rx Bin – 610014
ID Card, Group Number and Mobile Access Information

Cigna (dental coverage)
Customer Service: 1-800-CIGNA24 (1-800-244-6224)
GuideStone Group Number – 3172000
GuideStone HMO Group Number – 10112922
ID Card, Group Number and Mobile Access Information

Cigna Global (international medical coverage)
Customer Service: 1-800-441-2668
(outside the U.S., via ATT + Access) (302) 797-3100
Cigna Global

Unum (life, accident and disability coverage)
Claim submission process questions – Contact your Group Plans administrator
Questions about claims that have already been submitted to Unum should be directed to Unum:
Disability Claim Service: 1-800-858-6843
Life Claim Service: 1-800-445-0402

Endorsed Service Providers Contact Information

Employee Benefits Corporation (Health Reimbursement Arrangement (HRA) administrator)
P.O. Box 44347
Madison, Wisconsin 53744-4347
Customer Service: 1-800-346-2126 or (608) 831-8445, Monday–Friday, 8 a.m.–5 p.m. CST
Fax: (608) 831-4790
Email support: Sales@EBCFlex.com

ACSIA Partners (long-term care provider)
1-877-LTC-4478 (1-877-582-4478)

Davis Vision (Group Plans eye care provider)
Customer Service: 1-800-999-5431

MinistryWorks (payroll and ACA reporting provider)

3. GuideStone Assistance

Group Plans:

If you have questions regarding:

  • Benefits
  • Products
  • Renewal Strategies
  • Health care reform
  • Claims escalations

Please contact your Relationship Manager

Direct other questions to your Group Plans support team or call customer relations at 1-888-984-8433 to be connected to your support team.

Personal Plans:

Contact Customer Relations: 1-888-984-8433 or email

Important Notices

Group Plans employers are required to distribute these notices to their employees.

GuideStone delivers the notices directly to employees who are enrolled in Personal Plans.

Notices for Enrollment
Health Care Reform Resources

Stay in Compliance with the Affordable Care Act

It's important that you keep accurate records regarding all the employees to whom you offered coverage and how you shared the cost of coverage with your employees. This will make it easier to complete your tax reports.

And remember: All employers — regardless of their size — must maintain an accurate, ongoing count of their employees.

To help you comply with the law, GuideStone has created the following resources:

Health Plan Information Reporting Fact Sheet

ACA Employer Reporting Requirements Video

2016 Full-Time Equivalent Employee Calculator

Controlled Group Fact Sheet

Visit our Health Care Reform Page for many more resources.

Employer Access

Simplify your administration duties. Manage your GuideStone accounts. Pay your bills online.

Log in or sign up now.

Do you need further Employer Access training assistance?
Watch our Employer Access training videos

Health Care Reform