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Employer tools

Resources for Group and Personal Plans

Thank you for choosing GuideStone. We are committed to bringing you medical, dental, disability and life plans that offer you value without compromising your values.

We also want to make managing the details of your plan as smooth as possible. That's why we've compiled all the resources you'll need into one easy-to-use tool kit.

Access Plan Documents

Understanding the details of your plan can help you make the most of your benefits. Those details, including Summaries of Benefits and Coverage, plan overviews, preventive care schedules and the plan booklets, are available at GuideStone.org/Summaries.

Find Answers

GuideStone makes it easy to find the answers to your employee benefit questions. Here are three places to go when you're looking for help.

1. Employer Access Program

This is where your plan administrator manages the day-to-day functions of your account. You also have access to your plan documents and forms in the Resource section, as well as options to run reports from the data associated with your GuideStone insurance and retirement plans in the Reports section. Log into EAP.

2. Service Providers

If your question involves a claim, the GuideStone vendor who provides that service will have the information readily needed to answer your question. Contact them at the numbers below:

Service Provider Contact Information

Highmark BCBS (medical coverage)
Benefits Questions: 1-866-472-0924
Hospital or Facility Admissions: 1-800-452-8507
GuideStone Group Number for core PPO plans – CQM363
GuideStone Group Number for Medicare-coordinating plans – OBF363
ID Card, Group Number and Mobile Access Information

Teladoc (telemedicine provider)

Express Scripts (prescription drug coverage)
Member Services: 1-800-555-3432
GuideStone Group Number for core PPO plans – ABSBC01
GuideStone Group Number for Medicare-coordinating plans – ABSBC02
Rx Bin – 610014
ID Card, Group Number and Mobile Access Information

Cigna (dental coverage)
Customer Service: 1-800-CIGNA24 (1-800-244-6224)
GuideStone Group Number – 3172000
GuideStone HMO Group Number – 10112922
ID Card, Group Number and Mobile Access Information

Cigna Global (international medical coverage)
Customer Service: 1-800-441-2668
(outside the U.S., via ATT + Access) (302) 797-3100
Cigna Global

Unum (life, accident and disability coverage)
Claim submission process questions – Contact your Group Plans administrator
Questions about claims that have already been submitted to Unum should be directed to Unum:
Disability Claim Service: 1-800-858-6843
Life Claim Service: 1-800-445-0402

Endorsed Service Providers Contact Information

Employee Benefits Corporation (Health Reimbursement Arrangement (HRA) administrator)
P.O. Box 44347
Madison, Wisconsin 53744-4347
Customer Service: 1-800-346-2126 or (608) 831-8445, Monday–Friday, 8 a.m.–5 p.m. CST
Fax: (608) 831-4790
Email support: Sales@EBCFlex.com

ACSIA Partners (long-term care provider)
1-877-LTC-4478 (1-877-582-4478)

Davis Vision (Group Plans eye care provider)
Customer Service: 1-800-999-5431

MinistryWorks (payroll and ACA reporting provider)

3. GuideStone Assistance

Group Plans:

If you have questions regarding:

  • Benefits
  • Products
  • Renewal Strategies
  • Health care reform
  • Claims escalations

Please contact your Relationship Manager

Direct other questions to your Group Plans support team or call customer relations at 1-888-984-8433 to be connected to your support team.

Personal Plans:

Contact Customer Relations: 1-888-984-8433 or email

Important Notices

Group Plans employers are required to distribute these notices to their employees.

GuideStone delivers the notices directly to employees who are enrolled in Personal Plans.

Please refer to Important Notices reference chart to view the notices, as well as the times they should be distributed.

Notices for Enrollment
Health Care Reform Resources

Stay in Compliance with the Affordable Care Act

GuideStone's Affordable Care Act Overview can help you navigate the law and assure that you are in compliance.

It's important that you keep accurate records regarding all the employees to whom you offered coverage and how you shared the cost of coverage with your employees. This will make it easier to complete your tax reports.

And remember: All employers — regardless of their size — must maintain an accurate, ongoing count of their employees.

To help you comply with the law, GuideStone has created the following resources:

2016 Full-Time Equivalent Employee Calculator
Controlled Group Fact Sheet

Health Plan Information Reporting

Internal Revenue Code Section 6055 and Section 6056 outline your ministry's health plan information reporting requirements.

Section 6055 reporting is required to prove that you provided minimum essential coverage to persons in your health plan. The statements provided to individuals show compliance with the individual shared responsibility requirement. GuideStone, as the plan provider, prepares and distributes Form 1095-B to all employees enrolled in the health plans and Form 1094-B to transmit the forms to the IRS. GuideStone will also provide a summary report to employers.

Section 6056 reporting is required of all applicable large employers (ALEs), which are defined as employers with 50 or more full-time equivalent employees. ALEs are required to file Forms 1094-C and 1095-C. These forms require the employer to report information about the employee's salary and cost of health care coverage.

Form Sending Entity End Recipient Report Details
1095-B Health Coverage GuideStone Participants This form reports to responsible individuals (participants) the months for which they and their dependents were enrolled in minimum essential coverage (MEC) at GuideStone during the reporting period. Participants and dependents will be identified by SSN or DOB and name. These forms assist participants with their tax reporting. Copies of these will accompany Form 1094-B to the IRS.
1094-B Transmittal of Health Coverage Information Returns GuideStone IRS This form is used to transmit to the IRS copies of 1095-Bs and reports the total number of 1095-Bs included in the batch.
1095-C Employer-Provided Health Insurance Offer and Coverage Applicable Large Employer (ALE) Employees of ALEs This form reports to an ALE's employees offers of coverage made by the employer, the employee's share of the lowest cost monthly premium for self-only minimum value coverage, and for 2015 whether a safe harbor applies. It will include the employer's contact information and EIN. This form assists participants with their tax reporting. Copies of these will accompany Form 1094-C to the IRS.
1094-C Transmittal of Employer-Provided Health Insurance Offer and Coverage Returns ALE IRS This form is used to transmit to the IRS copies of 1095-Cs and reports the total number of 1095-Cs included in the batch.
ACA Covered Persons Report GuideStone Employers This summary information, found in the Employer Access Program (EAP), will provide employers a list of the months of coverage for employees and dependents enrolled in a MEC plan at GuideStone during the reporting period. This summary is for informational purposes only but may be useful to ALEs fulfilling their reporting responsibilities.

Information reporting resources:

Health Plan Information Reporting Fact Sheet
ACA Employer Reporting Requirements Video

Visit our Health Care Reform Page for many more resources.