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Participant Resources

Everything you need to understand your insurance coverage is right here.

Medical Plan Resources

Contact Information

Highmark BCBS (medical coverage)
Benefits Questions: 1-866-472-0924
Hospital or Facility Admissions: 1-800-452-8507
HighmarkBCBS.com

GuideStone Group Number for core PPO plans – CQM363
GuideStone Group Number for Medicare-coordinating plans – OBF363
ID Card, Group Number and Mobile Access Information

Teladoc — (telemedicine provider) — 1-800-TELADOC (1-800-835-2362) Most GuideStone PPO and HDHP medical plans include this telemedicine option. Our alliance with Teladoc means you'll have access to U.S. board-certified doctors and pediatricians all day, every day — even holidays. Visit Teladoc.com/GuideStone and set up an account using the information provided on your GuideStone/Highmark BCBS ID card. You'll need to provide your insurance information and complete a medical history. Register your information now so it's easy for the Teladoc physician to access when you request treatment.

*Not all GuideStone plans include a Teladoc benefit. Teladoc operates subject to state regulations and may not be available in certain states. Refer to this Teladoc access map for details.

ID Cards

You need to see a doctor. But your medical ID card hasn’t arrived yet. Share this information with your doctor.

  • Network: Highmark Blue Cross Blue Shield
  • Group number: CQM363
  • Member number: your Social Security number
  • Benefit questions: 1-866-472-0924
  • Hospital or facility admissions: 1-800-452-8507
  • Claims address: P.O. Box 1210, Pittsburgh, PA 15230-1210

You can also visit HighmarkBCBS.com and create an account to print a temporary ID card.

ID Card, Group Number and Mobile Access Information

Get the Most from your plan

The information below will help you navigate your health plan by providing answers to frequently asked questions and contact information for your plan provider. We've also included several savings tips to help you and your family get more value from your medical plan.

Looking for your medical plan information? Log into MyGuideStone™ or refer to your ID card for details.

Additional Resources

Additional benefits that come with your Highmark BCBS

BCBS Global Core — (1-800-810-BLUE (2583)) Employees traveling outside the United States have access to doctors and hospitals in more than 200 countries and territories around the world. Download the BlueCard World Wide app to help you find doctors, translate medical terms and access emergency care information when you're outside the United States.

For additional information please refer to the BCBS Global Core flyer and Health Coverage While Traveling through BCBS Global Core FAQ.

Blue 365 — This is a member discount program that can help your employees save on products and services that are not part of their insurance coverage.

  • Fitness center discounts
  • Nutritional counseling
  • Diet programs
  • Hearing aid discounts 
  • And much more

For additional information please refer to the Blue 365 flyer.

AllClear ID — (1-855-229-0079) Highmark BCBS provides AllClear ID to help members who are victims of identity theft. If you are enrolled in a Highmark BCBS health plan, you’re automatically enrolled in AllClear ID. If a problem arises, simply call AllClear ID and a dedicated investigator will work with you from start to finish. For extra peace of mind, enroll in the AllClear ID credit monitoring service. Participants enrolled in credit monitoring are required to renew their enrollment annually.

Express Scripts

Contact Information

Express Scripts (prescription drug coverage)
Member Services: 1-800-555-3432
Express-Scripts.com
GuideStone Group Number for core PPO plans – ABSBC01
GuideStone Group Number for Medicare-coordinating plans – ABSBC02
Rx Bin – 610014
ID Card, Group Number and Mobile Access Information

ID Cards

You need to refill a prescription. But your prescription ID card hasn’t arrived yet. Share this information with your pharmacy.

  • Administrator: Express Scripts
  • Group number: ABSBC01
  • Group number for Medicare-coordinating plans – ABSBC02
  • Rx Bin - 610014

You can also visit Express-Scripts.com and create an account to print a temporary ID card.

Additional Resources

Make the switch to Mail-Order Prescriptions

Prescription FAQs

Dental

Contact Information

Cigna (dental coverage)
Customer Service: 1-800-CIGNA24 (1-800-244-6224)
MyCigna.com
GuideStone Group Number – 3172000
GuideStone HMO Group Number – 10112922
ID Card, Group Number and Mobile Access Information

ID Cards

If you need to visit a dentist before receiving your ID card, reference the plan information below:

GuideStone Group Number – 3172000
GuideStone HMO Group Number – 10112922
Subscriber ID – Your Social Security Number
Benefit Questions – 1-800-CIGNA24 (1-800-244-6224)

Get the Most from your plan

The information below will help you navigate your dental plan by providing answers to frequently asked questions and contact information for your plan provider. We’ve also included several savings tips to help you and your family find more value in your dental plan.

Looking for your dental plan information? Log into MyGuideStone™ or refer to your ID card for details.

For additional questions, or to contact your insurance provider, see the contact information for dental plans.

Additional Resources

Additional benefits that come with your Cigna Dental

MyCigna.com — This interactive website gives you ready access to account information, claims status, provider networks and other useful account maintenance tools. Dental health tips, a dental cost estimator, glossary of dental terminology, and dental health news and information are also available. Use the Cigna app to keep your dental information at your fingertips.

Cigna Dental PPO Network — Use providers in the Cigna Dental PPO network (Premier Dental Care and Choice Dental Care) to receive services at a discounted rate. This helps you have lower out-of-pocket expenses. Log on to MyCigna.com and use the provider directory appropriate for your plan to locate a dentist in your area.

Oral Health Integration Program (OHIP) — Enhanced benefits, including additional evaluations and preventive treatments, may be available for participants who are pregnant or have been diagnosed with one of the following health issues: cardiovascular disease, diabetes, stroke, head and neck cancer radiation, organ transplants or chronic kidney disease. Complete the Cigna Dental OHIP Registration Form to enroll in the program. Once enrolled, simply visit your regular dentist for treatment, and Cigna will automatically reimburse you for the amount of any co-insurance or co-pays resulting from OHIP charges.

Cigna Healthy Rewards® — Access discounts on a wide range of health and wellness products and programs. Benefits include weight management programs; massage therapy; acupuncture; vision discounts on contacts, glasses and frames; fitness club memberships and much more. These benefits are available to enrolled participants and enrolled dependents only. Not all programs and benefits are available in all states.

Term Life and Accident

Contact Information

Unum (life, accident and disability coverage)
Claim submission process questions – Contact your Group Plans administrator
Questions about claims that have already been submitted to Unum should be directed to Unum:
Disability Claim Service: 1-800-858-6843
Life Claim Service: 1-800-445-0402

Get the Most from your plan

The information below will help you navigate your life, accident and disability plans by providing answers to frequently asked questions and contact information for more information.

If you are unsure about your current plan, log into MyGuideStone™ to learn more.

If you have additional questions about your life, accident or disability plan, contact us.

Additional Resources

Additional benefits that come with your Life and Accident Plan

Life Planning Financial & Legal Resources — This objective and personalized professional counseling service includes one-on-one financial counseling, a written personal financial plan and access to Ceridian-licensed counselors for your survivors in the event of your death or the diagnosis of a terminal illness.

Assist America — A 24-hour network of emergency medical and legal resources offering worldwide emergency assistance to active employees and their families who are traveling. Print your card today.

For additional information, please refer to the Assist American flyer.

Accelerated Death Benefit — Allows terminally ill participants with a life expectancy of 12 months or less to receive up to 50% of the death benefit ($250,000 maximum) prior to death. Contact GuideStone for details.

Portability or Conversion of Coverage — You and your dependents can continue coverage by converting to a policy directly through Unum if you leave your employer or otherwise lose eligibility. Your employer can provide the forms you'll need to complete the conversion.

Add Children Without Underwriting — No underwriting is required to add a dependent child within 60 days of the child's birth, adoption or placement for adoption.

Education Benefit for Surviving Children — For qualified dependents, your GuideStone AD&D coverage includes an additional education benefit of 6% of the full amount of the AD&D benefit, up to $6,000 a year for up to four years. Your plan booklet provides requirements and details about this benefit.

Disability

Contact Information

Unum (life, accident and disability coverage)
Claim submission process questions – Contact your Group Plans administrator
Questions about claims that have already been submitted to Unum should be directed to Unum:
Disability Claim Service: 1-800-858-6843
Life Claim Service: 1-800-445-0402

Additional Resources

Additional benefits that come with your Disability Plan

Survivor Benefits — If you die after receiving disability benefits for 180 or more consecutive days, your survivor will receive a lump sum payment of three times your last month's gross disability benefit. Details are provided in your plan booklet.

Rehabilitation and Return to Work Program — To encourage individuals to return to work as soon as they become physically able, individuals receive an additional benefit for participating in a rehabilitation program. Details are provided in your plan booklet.

Claims

Medical claims

Information on filing a medical claim, coordination of medical benefits and more.

Prescription drug claims

How to fill a mail order prescription, check the status of a refill and more.

Disability claims

Information on filing a claim for disability and premium waiver benefits.

Life and accident claims

Information on filing a claim for term life insurance benefits and more.

Premier Dental Care and Choice Dental Care claims

Information on filing a claim, predetermination of benefits and more.

Cigna Dental Care DHMO claims

Information on finding a participating dentist, claims information and more.