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Member Resources

Everything you need to understand your insurance coverage is right here.

Highmark BCBS Medical Plan Resources

Contact Information

Highmark BCBS (medical coverage)
Benefits Questions: 1-866-472-0924
Hospital or Facility Admissions: 1-800-452-8507
HighmarkBCBS.com

GuideStone Group Number for core plans – CQM363
GuideStone Group Number for Medicare-coordinating plans – OBF363
ID Card, Group Number and Mobile Access Information

Teladoc — (telemedicine provider) — 1-800-TELADOC (1-800-835-2362) Most GuideStone medical plans include this telemedicine option. Our alliance with Teladoc means you'll have access to U.S. board-certified doctors and pediatricians all day, every day — even holidays. Visit Teladoc.com/GuideStone and set up an account using the information provided on your GuideStone/Highmark BCBS ID card. You'll need to provide your insurance information and complete a brief medical history. Register your information now so it's easy for the Teladoc physician to access when you request treatment.

*Not all GuideStone plans include a Teladoc benefit. Teladoc operates subject to state regulations. Refer to this Teladoc access map for details.

ID Cards

You need to see a doctor. But your medical ID card hasn’t arrived yet. Share this information with your doctor.

  • Network: Highmark Blue Cross Blue Shield
  • Group number: CQM363
  • Member number: your Social Security number
  • Benefit questions: 1-866-472-0924
  • Hospital or facility admissions: 1-800-452-8507
  • Claims address: P.O. Box 1210, Pittsburgh, PA 15230-1210

You can also visit HighmarkBCBS.com and create an account to print a temporary ID card.

ID Card, Group Number and Mobile Access Information

Looking for your medical plan information? Log into MyGuideStone™ or refer to your ID card for details.

Medical Resources

Health Care Tools

Making the most of your health plan benefits is easy when you have the right tools. View the Health Care Tools resources page for a complete lists.

Additional Benefits

Your medical plan comes with a wide range of additional benefits to help you manage your health care and improve your life. Review your additional benefits here.

Express Scripts

Contact Information

Express Scripts (prescription drug coverage)
Member Services: 1-800-555-3432
Express-Scripts.com
GuideStone Group Number for core PPO plans – ABSBC01
GuideStone Group Number for Medicare-coordinating plans – ABSBC02
Rx Bin – 610014
ID Card, Group Number and Mobile Access Information

ID Cards

You need to refill a prescription. But your prescription ID card hasn’t arrived yet. Share this information with your pharmacy.

  • Administrator: Express Scripts
  • Group number: ABSBC01
  • Group number for Medicare-coordinating plans – ABSBC02
  • Rx Bin - 610014

You can also visit Express-Scripts.com and create an account to print a temporary ID card.

Prescription Resources

Dental

Contact Information

Cigna (dental coverage)
Customer Service: 1-800-CIGNA24 (1-800-244-6224)
MyCigna.com
GuideStone Group Number – 3172000
GuideStone HMO Group Number – 10112922
ID Card, Group Number and Mobile Access Information

ID Cards

If you need to visit a dentist before receiving your ID card, reference the plan information below:

GuideStone Group Number – 3172000
GuideStone HMO Group Number – 10112922
Subscriber ID – Your Social Security number
Benefit Questions – 1-800-CIGNA24 (1-800-244-6224)

Looking for your dental plan information? Log into MyGuideStone™ or refer to your ID card for details.

Dental Resources

Additional Benefits

Your dental plan offers additional benefits to help keep you healthy including the Oral Health Integration Program (OHIP), Cigna Health Rewards and more. Please view all your additional benefits here.

Term Life and Accident

Contact Information

Unum (life, accident and disability coverage)
Claim submission process questions – Contact your Group Plans administrator
Questions about claims that have already been submitted to Unum should be directed to Unum:
Disability Claim Service: 1-800-858-6843
Life Claim Service: 1-800-445-0402

If you are unsure about your current plan, log into MyGuideStone™ to learn more.

Term Life and Accident Resources

Additional Benefits

Your term life and accident plan offer additional benefits to help you manage your coverage and your life. View a complete list of your additional benefits here.

Disability

Contact Information

Unum (life, accident and disability coverage)
Claim submission process questions – Contact your Group Plans administrator
Questions about claims that have already been submitted to Unum should be directed to Unum:
Disability Claim Service: 1-800-858-6843
Life Claim Service: 1-800-445-0402

Additional Resources

Additional benefits that come with your Disability Plan

Survivor Benefits — If you die after receiving disability benefits for 180 or more consecutive days, your survivor will receive a lump sum payment of three times your last month's gross disability benefit. Details are provided in your plan booklet.

Rehabilitation and Return to Work Program — To encourage individuals to return to work as soon as they become physically able, individuals receive an additional benefit for participating in a rehabilitation program. Details are provided in your plan booklet.

Claims

Highmark BCBS Medical claims

Get information about filing a medical claim, coordinating medical benefits and more.

Prescription drug claims

Learn how to fill a mail order prescription, check the status of a refill and more.

Disability claims

Find instructions on filing a claim for disability and premium waiver benefits.

Life and accident claims

Obtain information about filing a claim for term life insurance benefits and more.

Premier Dental Care and Choice Dental Care claims

Review the details for filing a claim, predetermination of benefits and more.

Cigna Dental Care DHMO claims

Get information on finding a participating dentist, claims and more.

Mental Health Resources

Mental health and substance abuse services and treatment are not covered benefits in the Secure Health 3000 plan. GuideStone® knows that this is an important part of your overall well-being, so we have identified several mental health resources for you to explore.

Focus on the Family Christian Counseling Network

Focus on the Family Christian Counseling Network provides you with a directory of approved clinically licensed Christian counselors and therapists. All counselors are state-licensed clinicians with biblical values that reflect the views of Focus on the Family. Review CCN.TheDirectoryWidget.com for counselors in your area.

Christian Association for Psychological Studies

Christian Association for Psychological Studies provides you with a directory of approved clinically licensed Christian counselors and therapists. Their directory can be found at Caps.net/Online-Directory.

Association of Certified Biblical Counselors (ACBC)

Association of Certified Biblical Counselors (ACBC) is the oldest and largest biblical counseling organization in the world. The training and certification of ACBC counselors is recognized worldwide, with more than 1,600 counselors in 30 countries and who speak 30 languages, and these numbers are growing yearly. Go to BiblicalCounseling.com for a list of certified biblical counselors in your area.

This information is provided for education only and should not be considered an endorsement by GuideStone. Each of these providers offers a different product, and none of them is affiliated or receives any form of financial compensation from GuideStone, nor does GuideStone receive any compensation from them. You should always review the details before determining if a resource is right for you.

If you have additional questions about your benefits please contact us.