Can I get an advance supply of my prescriptions?
Yes. An advance supply may be filled through Medco Health Solutions prior to departure or shipped at any time to a stateside address (please allow two weeks for processing and shipping). Call 1-800-555-3432 to place the order. Medco requires verification from your physician before sending the prescription.
What's an "AT&T access number?"
An AT&T USADirect® access number connects you to the AT&T network in the United States from more than 150 countries. These country-specific access numbers allow you to bill international calls to an AT&T calling card, AT&T corporate calling card, AT&T Prepaid Phone Card, many local phone company cards, and most major credit cards. No more worrying about variations in specific countries’ phone systems – all you need to connect is a dial tone.
To search for an AT&T access number and for more information including rates and available countries, visit the AT&T USADirect website.
When should I enroll in an international plan?
If you plan to be on missions outside the United States for an extended length of time, you should call GuideStone to discuss moving to a different health plan. If you plan to return to the United States for more than 45 days, you should return to your stateside medical plan.
How do I file an international medical claim?
To submit a claim, complete an International Claim Form and send it to BlueCard® Worldwide.
How can I get more information about my international benefits while I'm overseas?
For medical benefits, contact BlueCard® Worldwide Program
- Toll-free: 1-800-810-BLUE with AT&T access number
- Collect call: 1-804-673-1177
For prescription drug benefits, contact Medco Health Solutions
- Toll-free: 1-800-555-3432
International claims:
- Toll-free: 1-800-497-4641 with AT&T access number
- Collect call: 614-421-8292
What should I do if I need to file an international prescription drug claim?
Simply complete the Medco prescription claim form and mail it to the address written on the form. To ensure completion of the claim, tape receipts and important claim information to the form.
- Date prescription filled
- Name and address of pharmacy
- Doctor name or ID number
- NDC number (drug number)
- Name of drug and strength
- Quantity and days’ supply
- Prescription number (Rx number)
- DAW (Dispense as Written)
- Amount paid
If you have any questions, contact Medco directly at 1-800-497-4641 with an AT&T USADirect® access number or call collect at 1-804-673-1177.
What if I don't speak the local language?
Your plan covers an interpreter who can translate between a physician, patient or family member. Call BlueCard® Worldwide to request and arrange an interpreter. Note: The interpreter can also translate claims documents and medical reports as necessary.
What should I do when I need medical care overseas?
Call BlueCard® Worldwide at 1-800-810-BLUE (2583) before receiving any inpatient or outpatient care while overseas. If it’s an emergency, go to the nearest hospital and then contact BlueCard® Worldwide.
For inpatient care (i.e., hospitalization):
- BlueCard® Worldwide will help you find participating facilities, walk you through admission and facilitate hospitalization. Contacting BlueCard® Worldwide before you access inpatient care is important – it can help you use your benefits at the point of service rather than having to pay completely out-of-pocket and file a claim at a later date. You’ll still be responsible for your usual out-of-pocket expenses (e.g., deductible, coinsurance).
- For inpatient care not arranged through BlueCard® Worldwide or obtained from a non-BlueCard® Worldwide hospital, you may have to pay the hospital and submit a claim.
For outpatient care:
- Contact BlueCard® Worldwide to help locate participating providers and access care. Note that for outpatient care, you’ll need to pay the provider and then submit a claim for reimbursement.
How does the Medical Evacuation Policy work?
The Medical Evacuation Policy helps ensure that in the event of your hospitalization, your current facility can meet your treatment needs.
When you are hospitalized, BlueCard® Worldwide is notified and reviews your condition and treatment plan with your physician. Together, they evaluate your current facility’s capabilities.
If you are hospitalized in a facility that does not have the proper resources, BlueCard® Worldwide coordinates your transportation to the nearest appropriate facility – which is usually not in the United States. Depending on the size of the air ambulance and the number of needed personnel, a family member may be able to accompany you during transport.
Can I get pre-trip support and advice before I travel?
Yes. You can request a Pre-trip Advice packet by calling BlueCard® Worldwide Service Center at 1-800-810-BLUE (2583) or collect at 1-804-673-1177. The packet includes the following:
- Basic information about the city and country
- Direct contact information for approved hospitals and physicians
- Immunizations required
- Weather reports
Does my health plan cover me while I'm traveling overseas?
Our health plans were designed to extend your coverage while you are traveling abroad on vacation or short-term mission trips. Through Highmark's BlueCard® Worldwide network of providers, hospitals and physicians, you can get the medical attention you need anywhere in the world.
In the event of an emergency evacuation, what information do I need to provide BlueCard® Worldwide?
If you need to contact BlueCard Worldwide® to arrange an emergency evacuation, please provide the following information:
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Identify yourself as a GuideStone participant.
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Group number. This appears on your medical ID card.
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Member ID number. You can also find this on your medical ID card.
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Your date of birth.
To grant authority for someone to make medical decisions or request healthcare services on your or your dependents’ behalf, you may be asked to provide a document of consent for medical treatment.