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You Now Have 24/7/365 Access to a Doctor

Your GuideStone PPO and HDHP medical plans now include a telemedicine option. Our alliance with Teladoc means you'll have access to U.S. board-certified doctors and pediatricians all day, every day — even holidays.

 

What is Teladoc?

Founded in 2002, Teladoc is the first and largest telehealth provider in the United States.

Teladoc provides access to a network of U.S. board-certified physicians who can resolve many medical issues via phone or online video consultations. It's quality health care, provided when and where you need it.

You can access Teladoc from home or work or while you are traveling. It’s much easier than making an appointment or waiting to be seen at your doctor’s office. And it usually costs less than an urgent care or ER visit.

Who are Teladoc doctors?

All the doctors in Teladoc's national network are U.S. board-certified family practitioners, primary care physicians, pediatricians and internists who use Electronic Health Records to diagnose, treat and write prescriptions when necessary. When accessing Teladoc, you'll be connected to a doctor in your state. These doctors are all actively practicing physicians and choose to incorporate telemedicine into their medical practice as a way to offer more affordable, convenient access to quality care.

Teladoc providers are:

  • U.S. board-certified in emergency medicine, internal medicine, family practice, pediatrics, dermatology and behavioral health.
  • State-licensed in their respective states. When you call Teladoc, you will always speak with a provider licensed to practice medicine in your state.
  • Experienced physicians with an average of 20 years in practice in medical specialties including pediatrics, family medicine, emergency medicine, internal medicine, dermatology or behavioral health.
  • Verified through the National Practitioner Data Bank and the American Medical Association for medical licensure, training and education, work history and malpractice history.
  • Credentialed every three years in accordance with the standards of the National Committee for Quality Assurance. Teladoc is the only U.S. telemedicine company that certifies its doctors in this manner.
  • U.S. residents who live and work here.
  • Telehealth specialists with specialized training in talking with patients and diagnosing over the phone and via online video, while adhering to Teladoc's set of 130 proprietary, evidence-based, clinical practice guidelines for the telephonic and audio-video treatment of common, uncomplicated medical conditions (the only guidelines in the industry specific to telehealth).

Teladoc providers are not a replacement for your primary care physician. Rather, they can provide supplemental care when you can’t access your doctor.

Is Teladoc available in my area?

The laws regarding telemedicine vary in each state.

  • Arkansas laws prohibit telemedicine.
  • Some states limit telemedicine consults to either video or telephone.
  • Some states impose limits on the number of days for which medication can be prescribed via a telemedicine consultation.

This map outlines how you can access Teladoc in your state.

What are my Teladoc costs?

2016 Teladoc costs
PPO: $10 co-pay
HDHP: $40 consultation fee

When should I use Teladoc?

Here are some of the most common scenarios for telemedicine consultations:

  • Non-emergency medical issues: Receive treatment for a cold, flu, bronchitis, urinary tract infection, pink eye or ear infection.
  • Short-term prescriptions: If appropriate, a Teladoc doctor can write a short-term prescription and have it sent to the pharmacy of your choice.
  • Dermatology problems: Turn to Teladoc physicians for treatment of a rash, acne, skin infection, ringworm, shingles, mouth sores or fungal infection. You will be required to upload photos of the affected area.
  • Pediatric health: Teladoc is the only telehealth provider with a national network of U.S. board-certified pediatricians who are able to treat children from birth to age 17.
  • Sick while traveling: Get medical attention while you’re on the road in the United States.
  • Recordkeeping: Teladoc offers free Electronic Health Records that store all of your personal health information in one secure place online so it’s sharable with all your health care providers. Your Teladoc physician can also share the details from your visit with your primary physician.
How does it work?

It's quick and easy to get started.

  1. Visit Teladoc and set up an account using the information provided on your GuideStone/Highmark BCBS ID card. You'll also complete a medical history so that it's easy for the Teladoc physician to access when providing treatment. Or you can set up your account and provide your medical history by calling 1-800-TELADOC (1-800-835-2362). If they ask for your employer's name, be sure to tell them your coverage is provided through GuideStone/Highmark BCBS and provide the identification information from your ID card. Learn more about How to Register.

    Adults 18 years and older who are covered by your plan must create an individual account. Children 17 years and younger may be added to a covered adult's account.

  2. When you need to utilize Teladoc, simply log in to your account or call 1-800-TELADOC (1-800-825-2362) to request a phone or online video consultation. A physician who is U.S. board-certified and licensed to practice in your state will review your Electronic Health Record and contact you. Wait times are frequently 10 minutes or less.

  3. Pay for your consultation. There will be a $10 co-pay for PPO plan participants. Health Saver participants will pay the full $40 consultation fee until they have met their deductible/co-insurance requirements. Afterwards their consultation will be at no cost.

  4. A physician will review your medical history and provide a consultation. The physician will recommend the right treatment for your issue and, if necessary, send a prescription electronically to your pharmacy of choice.


Teladoc is available to participants living in the United States.

Teladoc is not included on all of GuideStone plans. Please consult your ID card to see if you the Teladoc benefit is shown in the copay section.