Login / Register

GuideStone Contact Information

 

You can contact us in any of the following ways:

Telephone
Calling our toll-free number at 1–888-98-GUIDE (1-888-984-8433) gives you access to the following services:

  • A customer solutions specialist, Monday through Friday, between the hours of 7 a.m. and 6 p.m. CST.
  • A translator for non-English speakers, Monday through Friday, between the hours of 7 a.m. and 6 p.m. CST.
  • Our Voice Information Processing (VIP) Service — the 24-hour interactive telephone service.

Callback
You may request a call from a customer solutions specialist. Specialists are available between the hours of 7 a.m. and 6 p.m. CST.

Chat
You can initiate an Internet chat with a customer solutions specialist Monday through Thursday between the hours of 7:30 a.m. and 5:15 p.m. CST and on Friday between the hours of 7:30 a.m. and 4:15 p.m. CST.

Email
You can email Customer Solutions and ask about our products and services or request specific information about your account. 

Mail
The following street address can be used for most GuideStone requests. To ensure prompt handling of your request, please include on the envelope the name of the appropriate department that will handle your request.

GuideStone Financial Resources
2401 Cedar Springs Road
Dallas, TX 75201-1498 (Map)

Use the following address for insurance payments:
GuideStone Financial Resources
P.O. Box 672073
Dallas, TX 75267-2073

GuideStone Funds
For information about Traditional or Roth IRAs or investment accounts, go to the GuideStone Funds site.