GuideStone Contact Information

You can contact us in any of the following ways:

Telephone
Calling our toll-free number at 1–888-98-GUIDE (1-888-984-8433) gives you access to the following services:

• A Customer Relations specialist, Monday through Friday, between the hours of 7 a.m. and 6 p.m. CST.
• A translator for non-English speakers, Monday through Friday, between the hours of 7 a.m. and 6 p.m. CST.
• Our Voice Information Processing (VIP) Service — the 24-hour interactive telephone service.

Email
You can email Customer Relations and ask about our products and services or request specific information about your account.

Chat
You can initiate an Internet chat with a Customer Relations specialist Monday through Friday, between the hours of 7 a.m. and 6 p.m. CST.

Warning: If you have Windows XP and have Service Pack 2 installed on your PC, pop-up blocking is "on" by default. Our Internet chat feature employs a pop-up dialogue box; therefore to use the chat feature, you will need to disable the pop-up blocking feature. For instructions on how to disable this feature, you can go to the Microsoft Web site for more information. For a temporary solution, click on the Internet chat feature and enter your name and telephone number. While hitting the "submit" button, hold down the control key. This will allow you to access the chat feature.

Mail
The following street address can be used for most GuideStone requests. To ensure prompt handling of your request, please include on the envelope the name of the appropriate department that will handle your request.

GuideStone Financial Resources
2401 Cedar Springs Road
Dallas, TX 75201-1498 (Map)

Use the following address for insurance payments:
GuideStone Financial Resources
P.O. Box 672073
Dallas, TX 75267-2073

GuideStone Funds
For information about Traditional or Roth IRAs or Personal Investment Accounts go to the GuideStone Funds site.